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faq.

 
 
 

Q. When do sessions typically take place?

A. Most sessions are scheduled 2-3 hours prior to sunset. Newborn home sessions typically start at 9:30am.

Q. I am thinking about professional make up for my session. Do you have any suggestions?

A. Yes. Let me know and I can send you a list of local references.

Q. Are digital images included in your package?

A. Yes. See specific details for sessions here.

Q. I don't know what to wear for my session. Can you help me?

A. Yes! I want you and your family to feel beautiful and amazing at your session! Outfits that reflect you and are comfortable to wear will bring your personality to life in your images. Simple and classic looks are best. Check out this Pinterest inspiration board.

Q. How will I receive my images?

A. You will receive a link to an online gallery via email.

Q. Will you share previews after my session?

A. Yes. A preview from your session will be posted on Facebook and Instagram.

Q. How do I view and save my images on my computer?

A. Click on the gallery link that you received via email and open your gallery. Download all of your images at once by clicking on the download arrow on the upper right hand corner of your gallery.

Q. Can I share my images on social media?

A. Feel free to post any images that you wish! Giving credit to the photographer is appreciated, but not required.

Q. Can I share my gallery with friends and family?

A. Of course! You can send your gallery link out to anyone and everyone. The more the merrier! Keep in mind that anyone that receives your link will be able to download and/or print your images as well.

Q. Do you have a studio?

A. No. All sessions take place on location or in the client’s home. Time of year and type of session are determining factors when choosing the best location for your session.

Q. Can I edit my photos?

A. No. Please do not add additional edits or Instagram filters to your images. All photos are hand edited by me. KC England Photography retains all copyright and may use images for marketing and portfolio purposes.

Q. Where is the best place to print my images?

A. I think the best (and most convenient) place for printing your images is directly though your gallery. Open your gallery and click on the shopping cart icon in the upper right hand corner of your gallery. From here you will be able to order your images in many different sizes. The prints come from a reputable photo lab at very reasonable prices.

Q. I would like to print my images at Costco. Is this ok?

A. You bet. Costco does a nice job and they are very fast. Once you receive your gallery link, download your images to your hard drive. You can then upload your images to the Costco Photo Center. A little tip if you order prints from Costco…on the “review and place order” page when ordering from your computer, make sure and unselect the box that says “auto correct” under the print options section. It is automatically checked and you should uncheck that for better quality printing.

Q. Where is the best place to print announcements/cards with my images?

A. KC England Photography is a photography partner for Mango Ink. Mango Ink is local to Spokane and designs and prints beautiful and unique cards. Order here and receive 35% off your order with the code: kcenglandphotography

Q. Is it ok if we bring our dog to our family session?

A. Yes, please mention this when planning your session. Some locations will not allow animals and we will need to plan accordingly.

Q. Do you offer mini sessions?

A. Yes. Mini sessions generally take place in the Fall and are offered on specific dates. Dates are announced in late summer and generally shared on Facebook and Instagram first. Be sure to follow me here to see the news first!

Q. What if it’s raining on my session date?

A. I will be watching the forecast and will be in touch with you prior to your session to confirm. If it looks like the weather will not cooperate, we can then discuss an alternative location or reschedule for a later date. There is no charge to reschedule your session based on weather. Please keep in mind that all rescheduled sessions are subject to availability.

Q. I am trying to print my images and I can’t find my print release. Where is it?

A. A print release is always included in the email with your gallery link. If you still can’t find, let me know and I will send you another one.

Q. Do you accept credit cards?

A. Yes. I use Square to process all credit card transactions.

Q. Do you collect a deposit?

A. Yes. A 50% deposit is due at the time of booking. The balance will be due on your session date. You will receive an invoice via email.

Q. Uh oh. I need to cancel or reschedule my session.

A. Life happens and sometimes there is a need to cancel or reschedule due to unexpected circumstances. Please provide as much notice as possible if you need to reschedule your session. KC England Photography may need to reschedule your session due to weather. Please note that there are specific cancellation policies for wedding services.

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